Frustrated with your billing system?
If you’re like most retail energy providers, your billing system might be one of your biggest headaches—complex, inaccurate, and frustratingly inflexible. Many COOs and back-office teams tell us they outright hate their current billing process. Not only do they create operational nightmares but also damage customer trust and stall business growth. But there’s good news: it doesn’t have to be this way. With the right approach, you can eliminate these frustrations and turn your billing system from a problem into a powerful asset.
Even the best-implemented billing systems can encounter operational issues over time. Challenges like inaccurate invoices, revenue leakage, rigid processes, increasing maintenance costs, or poor integration with new technologies often lead to frustration and inefficiency. But these problems don’t mean your system needs to be replaced. At CG Infinity, we use our 50+ years of industry expertise and proven methodologies to fine-tune your existing billing processes—improving accuracy, streamlining operations, and enhancing customer satisfaction without costly overhauls.
Does Your Billing System Need a Tune-Up?
Do any of these issues apply to you:
Accuracy and Revenue Leakage
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Do you regularly deal with unbilled usage or missing meter data?
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Are you consistently struggling with reconciliation issues between customers, utilities, bill printers, or e-bill vendors?
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Are market rules on delayed billing causing you revenue losses?
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Do you often see mismatches between billed revenue and expected charges?
Flexibility and Scalability
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Does your billing system struggle to adapt quickly to new market regulations?
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Are pricing structures changes a painful and slow process?
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Does your system limit your ability to respond swiftly to new customer demands?
Maintenance Costs and Technical Debt
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Is maintaining your billing system expensive, draining resources from other initiatives?
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Are you sacrificing innovation or strategic growth simply to maintain an expensive billing system that you hate?
Integration and Automation
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Does your billing system fail to integrate smoothly with other modern technologies?
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Do you rely on manual processes that create operational bottlenecks?
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Are you unable to use billing data effectively for strategic decision-making?
If any of these apply to you, your billing system could benefit from a strategic tune-up.
Why You Don’t Have to Hate Your Billing System
The frustrations that energy companies experience is often due to technology that doesn’t fit the circumstance as well as inefficient processes. However, these challenges can be effectively addressed with the right approach. The truth is most companies don’t need to replace their billing systems to achieve efficiency and accuracy. An intelligent, tailored methodology based off years of industry experience focuses on optimizing existing systems, enhancing integration, and streamlining processes. This approach not only reduces costs but also accelerates time to value.
30-Day Billing Tune-Up
Our 30-day tune-up quickly identifies your billing system’s key issues and provides clear, actionable recommendations. Led by industry experts with over 50 years of experience in energy billing, you’ll rapidly see where improvements are needed and how to implement them effectively.
What You Get:
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Comprehensive Diagnostic: We don’t just assess system performance, data accuracy, and billing processes — we uncover why your system isn’t working for you, whether it’s inefficiencies, incorrect usage, or incomplete integration into your ecosystem, we identify the root causes and provide actionable solutions.
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Immediate Wins and Long-Term Improvements: Our experts deliver a prioritized action plan, balancing quick fixes with lasting strategic improvements to maximize efficiency and ROI — without costly system replacement
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Customized Solutions: If your current setup is missing 30% of the tools you need, we help you get to 100%, Whether that means building custom solutions, integrating new features, or creating a fully connected ecosystem, we design a path to success tailored to your needs.
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Fixing Automation & Integration Gaps: Many billing systems feel inefficient not because they’re outdated, but because they aren’t fully optimized. We streamline automation, enhance integrations, and ensure your system operates as a seamless part of your business.
Experienced Talent, Advanced Technology
For over 20 years, CG Infinity’s seasoned professionals have offered deep expertise in essential billing platforms and technologies, including:
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Revenue Manager
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Intelometry
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I-Sigma
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SQL Server, Oracle, .NET, Python, Java, and full-stack development
We customize solutions to your unique needs and technology stack. We know there are no cookie-cutter approaches. Receive precisely tailored improvements to reach your operational goals.
Seamless Integration and Automation
We integrate enhancements into your existing infrastructure, ensuring smooth data flow and reduced manual effort. Our automation streamlines operations, significantly reducing errors and operational costs.
Hear from our experts...
ROI from Data Centralization
How Can CG Infinity Help With Your Billing Challenges?
Mollie's Top 5: Billing Accuracy
“I was reviewing code for a major energy provider and immediately saw inefficiencies that hadn’t been flagged in testing. The code technically worked—but I knew it would double the invoice runtime. After halting deployment and enforcing performance testing, we discovered the worst-case scenario: the invoice that used to take 20 hours now took 40. After optimizing the code, we brought it down to 24 hours. That one catch saved the client from a massive production crisis.”
— Tanya Shepherd, SVP, Energy & Utilities
“We once uncovered a $10,000-per-month pass-through charge that hadn’t been billed for five months—$50,000 in revenue leakage, completely unnoticed. In another case, we found a major commercial account that hadn’t been invoiced in over a year, meaning $1.2 million of unbilled revenue. These aren’t anomalies—they’re signs of systemic billing disconnects. We don’t just find the leaks—we plug them for good.”
— Tanya Shepherd, SVP, Energy & Utilities
“Too often, companies assume they need a new billing system when really, they just need alignment. At one utility, the client blamed the vendor, and the vendor blamed the client. We stepped in, diagnosed the disconnect, and reestablished trust on both sides. Sometimes inefficiencies come from underused features, lack of integration, or training gaps—not system failure. And when replacement is necessary, we’re ready for that too."
— Tanya Shepherd, SVP, Energy & Utilities
The Benefits of Our Experts Improving Your Current Systems
By optimizing a billing system rather than replacing it, retail energy companies can:
Increase Billing Accuracy: Minimize revenue leakage and boost cash flow. Accurate billing enhances customer retention and profitability by ensuring reliability and consistency.
Enhance Customer Satisfaction: Accurate, timely billing fosters customer trust and loyalty. Reduce churn and strengthen long-term profitability by eliminating billing-related friction.
Reduce Operational Costs: Lower maintenance costs and technical debt, allowing your team to focus resources effectively. Optimization reduces the need for costly system upgrades and frees resources for innovation.
Enable Strategic Growth: Adapt swiftly to market changes with scalable, flexible solutions. Respond effectively to new regulations and customer demands to keep your company agile and competitive.
Ensure Revenue Assurance: Monitor aged balances, reconcile utility payments, and automate collections to secure and maximize revenue.
Ready to Transform Your Billing System?
In a competitive and evolving market, energy companies cannot afford to be held back by underutilized billing systems. But the good news is that you don’t have to hate your billing system. With CG Infinity’s innovative approach, companies can transform their billing operations without expensive overhauls. By focusing on system optimization, integration, and automation, we help retail energy companies enhance efficiency, reduce operational costs, and improve customer satisfaction — all while positioning them for sustainable growth in a dynamic industry.
Contact CG Infinity today to learn how we can help you achieve operational efficiency, enhanced customer satisfaction, and sustainable growth.