Customer Lifecycle Management
We help you engage, retain, and grow your customer base with our end-to-end Customer Lifecycle Management solutions. Our industry experts guide your business to understand, optimize, and drive value across every stage of your customer’s journey.
Customers have unique needs and expectations in the Energy and Utilities space. By implementing a CLM strategy, your company ensures that your customers receive the best experience at every touchpoint. From acquisition, to billing, to retention, our team helps your business foster customer loyalty and maximize customer lifetime value.
Turn insights into action. With advanced analytics, targeted marketing campaigns, and seamless integrations, we increase customer satisfaction, reduce churn, and improve profitability. Unleash the full potential of your customer’s experience with our industry expertise.
Natural Gas Utility Case Study
Starting Point
Unlock the power of your data with unparalleled expertise. Data transparency is more critical than ever in today’s data-driven Energy and Utilities landscape. Our cutting-edge Data Transparency solutions, backed by our team of industry experts, empower your organization to access, understand, and utilize your data to drive decision-making and fuel growth.
The Problem
CG Infinity’s suite of tools and services will help ensure data accuracy, compliance, and security while gaining valuable insights to optimize operations and drive innovation in your business. Our Data Transparency solutions and industry expertise provide you with the confidence and clarity needed to navigate the ever-changing Energy and Utilities landscape and stay ahead of the competition. Experience the benefits of seamless data integration, advanced analytics, and real-time reporting.
The Solution
We help you do this through systems integration. We build a set of application programming interfaces, or API’s, that enable systems to exchange data without compromising the integrity of each system’s status. Through these services we can keep the Billing and Back Office team living in their system and Sales, Marketing, and Customer Care teams in their front office systems. But, when the customer calls, everyone has the information they need.
Testimonials
"They are highly effective communicators to leadership and allow for a concise message. We have continued to use CG Infinity on subsequent stages of our project that include implementations of other Salesforce products.”
CEO, Retail Energy
“CG Infinity has played an integral role for our implementation of Salesforce Service Cloud Voice. They not only brought the technical expertise but the industry domain knowledge as well."
CTO, Retail Energy
“Thanks everyone for your continued hard work and patience to get these updates over the finish line. This was a true team effort.”
IT Director, Retail Energy
Case Studies
Customer Billing Optimization Leads to an Increase in Revenue
