Integration
For most in the Energy and Utilities space, data persists in multiple databases. Your CRM data likely rests in systems that differ from the systems that house your billing data and EDI activity. CG Infinity knows you need to create a 360-degree view of your customer by bringing these two repositories together in what we call the single pane of glass.
We help you do this through systems integration. We build a set of application programming interfaces, or API’s, that enable systems to exchange data without compromising the integrity of each system’s status. Through these services we can keep the Billing and Back Office team living in their system and Sales, Marketing, and Customer Care teams in their front office systems. But, when the customer calls, everyone has the information they need.
Front Office + Back Office
Starting Point
Unlock the power of your data with unparalleled expertise. Data transparency is more critical than ever in today’s data-driven Energy and Utilities landscape. Our cutting-edge Data Transparency solutions, backed by our team of industry experts, empower your organization to access, understand, and utilize your data to drive decision-making and fuel growth.
The Problem
CG Infinity’s suite of tools and services will help ensure data accuracy, compliance, and security while gaining valuable insights to optimize operations and drive innovation in your business. Our Data Transparency solutions and industry expertise provide you with the confidence and clarity needed to navigate the ever-changing Energy and Utilities landscape and stay ahead of the competition. Experience the benefits of seamless data integration, advanced analytics, and real-time reporting.
The Solution
We help you do this through systems integration. We build a set of application programming interfaces, or API’s, that enable systems to exchange data without compromising the integrity of each system’s status. Through these services we can keep the Billing and Back Office team living in their system and Sales, Marketing, and Customer Care teams in their front office systems. But, when the customer calls, everyone has the information they need.
Testimonials
"They are highly effective communicators to leadership and allow for a concise message. We have continued to use CG Infinity on subsequent stages of our project that include implementations of other Salesforce products.”
CEO, Retail Energy
“CG Infinity has played an integral role for our implementation of Salesforce Service Cloud Voice. They not only brought the technical expertise but the industry domain knowledge as well."
CTO, Retail Energy
“Thanks everyone for your continued hard work and patience to get these updates over the finish line. This was a true team effort.”
IT Director, Retail Energy