Intelligent, Automated Communication & Customer Experience
Retention programs, risk models, smart proactive communications that promote cost to serve reductions, autonomous conversion & 1:1 lead nurturing – our consultants have built it all. Not only will we handle the complex streamlining of your data, CRM, marketing and BI platforms – we will also help guide the cross functional team of leaders and executors in creating the campaigns, customer experiences and reporting suites.
How We Support Your Team
Creating Your Marketing Stack
We leverage your current data structure, CRM, marketing automation platforms and BI tools to integrate into efficient marketing technology stacks. We also ensure all systems communicate and follow defined rules to optimize success.
Shaping Your Data
Customer data is often fragmented across many data & system silos. With our integration design, we can help you leverage enterprise data structures from multiple systems to craft a single source of truth for any communication campaign.
BI & Visualization
You can’t measure what you can’t see. Each campaign we assist you in building will have full data loop and visualization components. This allows you to see the results of every campaign; down to individual templates, tests, opens & clicks.
Internal data is great for program management, but real growth comes from allowing your customers to take the wheel on their road to success. We can help run the strategy for implementation, integration & automation of your CX platform.
Integrating marketing automation to enterprise systems is just the start. We help design, build & automate your customer journey and campaign structure. Let customers choose how to engage while providing data to better iterate CX programs.
Quiq is a phenomenal CX platform that shapes digital transformations by combining AI & human agents to increase efficiency, drive revenue, reduce costs to serve and improve your customer’s experience. Our trusted advisors are here to help.